FAQ

 

Frequently Asked Questions (FAQ)

1. How do I access my digital products after purchasing?

Once your payment is processed, you’ll receive an instant download link on the confirmation page, and we'll send a link to your email as well. Simply click the link, download your files, and you’re all set to start using your templates right away!

2. Can I use these digital products on any device?

Yes! Our templates are compatible with any PDF annotation apps like GoodNotes, Notability, Xodo, and Noteshelf, and can be used on iPads, tablets, or computers. Some templates are even customizable in Canva for added flexibility.

3. What if I have trouble downloading or accessing my files?

No worries! If you have any trouble downloading your templates or accessing your files, please reach out to us at [email address] within 7 days of your purchase. We’ll help you resolve any issues ASAP.

4. Can I get a refund for my digital products?

Unfortunately, due to the nature of digital products, we cannot offer refunds once a purchase is completed. However, if you have any issues or questions about using your templates, we’re happy to offer support and assist with any technical problems!

5. Can I customize my templates?

Absolutely! Many of our templates are fully editable in Canva so you can personalize them to match your style. The PDFs are also hyperlinked for easy navigation and can be used in your favorite PDF app. Customizing is super easy, and we include instructions to guide you!

6. What if I don’t know how to use Canva?

No worries — we got you! Canva is super beginner-friendly, and we include a quick-start guide to help you get going. Even if you’ve never used it before, you’ll be customizing like a pro in minutes. And if you’re stuck, you can always email us for help. Shirley’s not about letting anyone get left behind 😉

7. Are the digital products I purchase compatible with both Mac and Windows?

Yes! Since our templates are PDF files, they can be used on any operating system (Mac, Windows, iOS, Android). All you need is an app that supports PDF editing or annotation (like GoodNotes, Notability, or even Adobe Acrobat Reader).

8. What if I accidentally purchased the wrong product?

We highly recommend checking the product details before completing your purchase. Since our products are digital downloads, we cannot process refunds or exchanges, but we’re happy to help guide you to the right product before you complete your order.

9. Can I print my templates?

Yes, you can absolutely print your templates! They’re designed to be used digitally, but if you prefer a physical copy, just print the pages you need. Keep in mind that the functionality of hyperlinks and interactive features will only work in a digital format.

10. Are these products available for resale or commercial use?

Our digital templates are for personal use only. You may not resell, redistribute, or share the templates unless otherwise, stated. If you’re looking for a commercial license, please reach out to us for further details.

11. How can I contact you if I need support or have questions?

If you have any questions or need assistance, feel free to email us at [email address]. We’re always happy to help and will get back to you as soon as possible!